Privacy Policy
Effective Date: April 27, 2026
At Epasugo, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our mobile application and services.
1. Information We Collect
We collect information to provide a better experience for all our users. This includes:
Personal Information: Name, email address (e.g., for account verification), phone number, and delivery address.
Location Data: Real-time geographic location to facilitate accurate deliveries and track riders.
Transaction Details: Order history, payment methods used, and delivery preferences.
Device Information: IP address, device type, and operating system for security and app performance monitoring.
2. How We Use Your Information
Your data is used for the following purposes:
Service Fulfillment: To process your orders, communicate with merchants, and guide riders to your location.
Account Security: To verify your identity via OTP and protect against unauthorized access.
Customer Support: To assist you with any inquiries or issues sent to mail@epasugo.com.
Improvements: To analyze app usage and improve our features and user interface.
3. Data Sharing and Disclosure
We do not sell your personal information. We share data only with:
Merchants & Riders: Necessary details (name, contact, address) to complete your delivery.
Service Providers: Third-party partners (like SMS gateways for OTP) who help us operate our platform.
Legal Requirements: If required by law or to protect the safety and rights of our users and partners.
4. Data Security
We implement industry-standard security measures to protect your data. This includes encrypted connections and secure server protocols to prevent unauthorized access, alteration, or disclosure of your personal information.
5. Your Rights
You have the right to:
Access and update your personal information through your profile settings.
Request the deletion of your account and associated data.
Opt-out of promotional communications while still receiving essential transactional updates.
6. Changes to This Policy
Epasugo reserves the right to update this Privacy Policy at any time. We will notify users of significant changes via the app or through the email address associated with your account.
Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us:
Email: mail@epasugo.com
Support: Available via the Help Center in the Epasugo App.